Emirates (airline) Sucks Customer Reviews and Feedback
Emirates (Arabic: طَيَران الإمارات DMG: Ṭayarān Al-Imārāt), is the flag carrier airline of the United Arab Emirates. Based in Garhoud, Dubai, the airline is a subsidiary of The Emirates Group, which is owned by the government of Dubai's Investment Corporation of Dubai. It is the largest airline in the UAE and the Middle East, operating over 3,600 flights per week from its hub at Terminal 3 of Dubai International Airport, to more than 150 cities in 80 countries across six continents through its fleet of nearly 300 aircraft. Cargo activities are undertaken by Emirates SkyCargo. Emirates is the world's fourth-largest airline by scheduled revenue passenger-kilometers flown, and the second-largest in terms of freight tonne kilometers flown.
M. Collignon from Belgium shared in Airline Quality, a specialized airline reviews website that She is extremely disappointed "Corona crisis started. They basically cut all phone numbers, closed offices, and let us without information in Thailand. They were still selling tickets for the next few days when they canceled our flight back and did not allow us to take place on those just to sell more expensive tickets. Definitely a rip off. Emirates. Don't fly"
Rebecca from Port Charlotte, Florida would give 0 stars if possible, She is also extremely disappointed: "I received an e-mail from Emirates stating that they had canceled my reservation. I immediately called the reservations department and they stated that they would not refund my money. I was welcome to rebook at a price of almost 40% more than the original trip" According to their terms and conditions they should provide a full refund as they were the ones who cancel the trip, but it didn't happen.
Solution Delivery Manager - CyberSecurity (Current Employee) says"Would consider roles elsewhere first. Would not recommend working for the Group. Very chaotic and poorly organized. Use all the latest trendy business terms but no organisation, training or communication backup."
Airside Operator (Former Employee) says"Company is eating its employees its a risk job life is at risk health issues arises salary is not worth is management is always against you instead of supporting"
Management (Former Employee) says"You will get terminated when you turn 50 years old !!! They will not keep you once you turn 50 years old but they don’t tell you this, your working constantly under pressure and no time to enjoy destinations."
Store assistant (Current Employee) says"Recently working with emirates flight catering. Now i am searching better job for future and trying my best to get. My recent company is good for me and giving good facility for employee."
Superviseur cargo (Former Employee) says"réservation cargo, vérification des vols à l'import, à l'export, traitement des litiges. Aucune opportunité de développement. Management pourri. Aucune culture du lieu de travail. Travailler avec une femme exécrable. Pas vraiment d'aspect agréable dans le poste.découverte d'un entrepriseCollègues peu fréquentables."
Flight Attendant (Former Employee) says"I just had a terrible experience today at a Job Fair hosted by Emirates Group in Dallas, TX. Two female recruiters wasted many hours of 100+ individuals by delaying almost every task. The job fair was poorly organized and the two foreign recruiters had no idea about local US labor market. Due to their broken English and Zero knowledge of well-known American Brands they were unable to understand the qualifications of many candidates. What will you say if a foreign recruiter ask you about what is Hampton, Embassy,Target & Macy's by looking at your resume. Emirates want to hire slaves from U.S. for only $2500 a month. You have to live in Dubai with Camels and stay on the planes for next 6 months without the ability to pick your route. Wonder how we allow such foreign companies to hire local talent with little or no knowledge of our labor statistics and labor laws. Extremely disappointed by this "Job Fair". I have complete sympathy with those 100+ individuals who spend their time with zero results and frustrations."
Flight Attendant (Former Employee) says"Emirates is a great stable company to work for. They are very well structured which as an employee made me extremely happy. The management is terrific. The training facilities are strong. The perks of course are great.Great housing, travel benefits.Odd hours, inflexible schedules."
Former employer (Former Employee) says"Management taking strict decision against staffs. There is no job security. Salaries and other benefits not depends upon your performance. It's based on buttering of management."
Flight Attendant (Former Employee) says"disrespect from seniors, long work hours up to 22 hrs continuously, not listening to employees needs, ignoring employees requests and neglecting their demands"
Airport services (Former Employee) says"worst company to ever work for , careless about employees and the management is the worst!!!!!!!!!!!! never work for them. One time i got sick and the medical care took me emergency , I almost died because of my high fever and no one from the management even came to check on me. Low salary and really nightmare, rude management who think they are something because they got some power."
Senior planning supervisor (Former Employee) says"Managers and Seniors are not in their right positions since they are not following the vision of Emirates Group, promoting or recommending their people instead of looking at the hard worker employers. and many important and main things that its going behind the scene."
Старший сотрудник по обслуживанию пассажиров (Former Employee) says"прекрасная возможность недорого путешествовать, но очень тяжелые условия работы"
Team Member- ERP (Former Employee) says"greatful to communicate to other people different Nationality I appreciate there language and I'm willing to understand them and I'm willing to learn and helping them. and I respect them and I will do all my best to be good."
Cabin Crew (Former Employee) says"This company is extremely sexist. The employees are treated like a number. The employees live in fear of being fired every day. Company communication is also very bad."
Procurement, Logistics Executive (Former Employee) says"In any review, of course we’ll talk about performance. We’ll review the year, talk about company progress, the employee’s progress, and my own opportunities to improve.N/aBasic Health care insurance"
HR staff in GRD section (Current Employee) says"My work is productive because applying visa and getting it approved is productive and this job is sensitive because we are dealing with persons job.Free food and medical9 hours fixed duty"
Housekeeping Supervisor (Current Employee) says"Transguard company was good but inside of management was bad to much Folitiec is on going inside of management all was bad company was good but inside was so very bad in poorpoor12 hours"
Senior Cargo Assistant (Former Employee) says"company train u very welll, we get the experience of working with all International Airlines, Wonderful Management co-operating to the employees, NO hardest part till u are hardworking n Dedicated, Most enjoyable that u r working the company."
Food and Beverage Waiter (Former Employee) says"I have learned a lot about food and how to be served what is the temperature at which it can be consumed , the danger zone wherein the bacteria has a rapid growth in the food. I really like the management for conducting different trainings for us not only in regards to food but also how to make the passengers feel valued. As this is my first time working abroad in gulf I have learnt how to work with the different nationalaities and have adapted with their lifestyle. I am liking this job and looking forward to learn in any fiel of work with my team as it is always good to be with them and work unitedly.Two duty meal, Transportation and also the accomodation is provided to us along with the laundary serviceOnly when needed we have overtime or else its all good"
Senior Customer Sales and Admin Executive (Current Employee) says"Loved everything except shifts< Excellent working environment"
Adeel says"I was booking online and I selected flights and fares, proceeded all the next steps including passenger details, payment details, credit card details, billing address each and everything within few minutes. After finishing with the payment I got an error message instead of payment receipt. I came to know after that the price was changed during booking because of date change. I started booking around 23:55 and finished around 00:03. This happened first time with me. All other airlines give few minutes to complete booking and dont change price for some time during booking completion. Vey bad experience. Very unreliable"
Shannon Cunneen says"Cancelled my return flight within 48 hours from Thailand with no assistance in getting home. Had to fork out another emergency flight which cost more than double. Still no refund from emirates and really disappointed as this is the first time using them. Looks like it will be the last! Still waiting from March..."
RK says"Don't trust them. Ridiculous to wait 90 days until Emirates solves a matter caused by them."
Joanne Calvert says"I'm absolutely shocked. I didn't fly on my return flight in April from Mumbai to Manchester for obvious reasons. At the time I chose to keep my ticket open for future use. Now it's pretty obvious that I won't be travelling to India any time soon, and as my 2 years runs out in September 2021 I decided to apply for a refund. Sooo- I am told that as I used a 1 way flight, the cost of a current 1 way flight will be deducted from what I originally paid - leaving a grand total of £122 to claim back for my unused return flight. I didn't book a 1 way flight - I booked a return and yes I understand the return leg is cheaper when booking together rather than 2 x 1 ways flights. BUT where can I buy a flight from Mumbai to Manchester for £122. And it will take 90 DAYS!! THEN, in the Fare conditions - it looks like my penalty for cancelling an Economy flight is £200. WHAT? So, now I owe you money??? Absolute RIP OFF and SCAM. I am absolutely disgusted with this, I shouldn't have any penalty to pay - YOU cancelled the flight - NOT me. I've always considered you to be the best airline - but this is just ridiculous."